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MoreAmore Refund & Returns Policy

Important: Return shipping costs are borne by the customer. The return process will be managed by our supplier, but all communications and procedures will be handled directly by MoreAmore. For any issues regarding returns, please contact us at info@more-amore.com.

1. Return Eligibility

You may request a return within 14 calendar days from delivery, provided that the conditions outlined in our policy are met. The following conditions must be met to qualify for a return:

  • Product Condition: Items must be returned unworn and unused, with all tags attached, including all components and packaging. Items showing signs of wear or improper use may not be accepted.
  • Hygiene Requirements: Products related to hygiene must be thoroughly cleaned before they can be returned.
  • Proof of Damage: If your item arrives damaged, please provide clear photos or a video to prove the damage in a timely manner.

2. Non-Refundable Conditions

We cannot provide refunds or accept returns under the following circumstances:

  • Incorrect/Incomplete Address: If the provided shipping address was incorrect, causing delivery issues.
  • Customer-Related Issues: Returns will not be accepted if the product is undamaged and exactly as described, but you decide you no longer want it.
  • Special Shipping Situations: Items shipped with certain shipping methods that do not offer tracking or which require personal pickup (e.g., items delivered to self-pickup lockers) are not eligible for refunds if not collected in time.

3. Handling Damaged or Defective Products

If you receive a damaged or defective item:

  • Severely damaged items: We offer a replacement or a full refund.
  • Partially damaged items: We offer a partial refund or a replacement.

4. Incorrect or Missing Products

  • Incorrect products: We offer a full refund or replacement.
  • Wrong color or size: We offer a refund or replacement.
  • Missing parts: We will send the missing parts or offer a partial refund, depending on the severity of the issue.

5. Delayed or Lost Orders

If an order has no tracking information, is in transit, pending, or expired for over 60 days (45 days for the United States, 110 days for Brazil), you may request a refund or replacement.

Lost Orders: If the tracking information indicates successful delivery, we will not process refunds. In case of non-receipt, you will need to provide a non-delivery certification issued by your local post office, with an official seal.

6. Order Cancellation

Since our orders are processed immediately after being placed, cancellations can only be done before shipment. If an item has already shipped, please wait until it arrives, and then follow the return process.

7. Return Process

To initiate a return, please email info@more-amore.com with:

  • Order Number
  • Reason for Return
  • Photo of the Product (in case of damage)
  • First and Last Name
  • Shipping Address

Please do not send returns to the address on the original package. We will provide you with the correct return address. All returns must be sent to our central warehouse in Asia, and the shipping cost is at your expense.

Note: Only returns for orders made on our official website www.more-amore.com will be accepted.

8. Refund Timeline

Once your return is received and inspected, we will notify you of the approval or denial of the refund. If approved, refunds will be processed within 14 days of receipt of the returned item. Refunds will be issued to the original payment method used for the purchase.

PayPal: The refund will be processed directly to your PayPal account, and you will receive a confirmation email from us once the refund has been requested.

9. Return Shipping Costs

Return shipping costs depend on various factors, including transportation costs, customs duties (as our warehouse is located in Asia), and any additional fees that may apply depending on your shipping location. These costs are always borne by the customer. If you made a purchase during a promotion that offered free shipping, the refund will be net of the shipping costs incurred for your order.

10. Promotional Items and Gifts

If your purchase included promotional items or gifts (e.g., free items), they must also be returned if the value of the returned products lowers the total order value below the threshold required to receive the gift. If not returned, the value of the promotional items will be deducted from your refund.

11. Shipping Delays

Orders shipped from our warehouse in Asia may take longer than usual due to factors beyond our control (e.g., customs delays). Please contact us if you have concerns about delivery times.

12. Unacceptable Returns

We do not accept returns for the following reasons:

  • The customer simply does not like the product.
  • The product does not meet unrealistic expectations.
  • The wrong product was ordered by mistake.

13. Customer Support

For any questions, please contact us at info@more-amore.com, available Monday to Friday, from 9:00 AM to 12:30 PM and from 3:00 PM to 6:00 PM. We aim to respond to your inquiries within 3 business days.